Frequently Asked Questions
WHAT DO I NEED TO WEAR TO RIDE AT ALL STAR?
Riders are asked to wear long pants (preferably jeans – not slippery pants), BOOTS WITH HEELS (if not possible, please talk to your instructor for alternatives), and weather appropriate shirts and jackets. If you prefer not to buy boots, ask about our “boot exchange”. During winter, gloves are a good idea. All Star will furnish a helmet for you, and if you’d like to purchase your own helmet we have some for sale. Also, Tractor Supply has a good supply for sale. Helmets must be specifically ASTM/SEI approved for horse back riding. All Star will also furnish the saddles and equipment needed for the horse.
HOW CAN I AVOID BEING PLACED ON WAIT LIST?
All Star Equestrian has 4 sessions per year – winter, summer, spring and fall. Approximately one month before the session is scheduled to begin, a registration form is sent out to all riders. SEND IT BACK IN AS SOON AS POSSIBLE. If you wait until the due date, most of the places are already spoken for, and a waiting list is formed.
WHY MUST I RENEW THE LIABILITY FORM, PHOTO CONSENT FORM, MEDICAL CONSENT AND MEDICAL RELEASE EACH YEAR?
Our safety standards require that we keep annually renewed forms on file for each rider. We send these forms out at the first of the session if they will be expiring during that session. RIDERS WITHOUT CURRENT FORMS WILL NOT BE ALLOWED TO RIDE. Also, please remember that we need the original medical release with the Drs signature (not a faxed copy).
IF I AM GOING TO BE 5-10 MINUTES LATE, SHOULD I LET ALL STAR KNOW?
Please do! Call us at 817 477 1437
HOW LATE CAN I ARRIVE FOR A CLASS?
We will hold the horse in the class for 15 minutes. After that, the volunteers will untack the horse and the rider will not be able to ride. For riders that arrive that far into the class, it is disruptive to the rest of the class and the lesson plan that the instructor has planned has to be altered.
IF I KNOW IN ADVANCE THAT I CANNOT ATTEND A CLASS OR IF I KNOW I HAVE VACATION PLANNED, WHO DO I CONTACT?
There is a sheet on the tack room door that you can fill out if you know you will not be attending a future class. If a rider becomes ill or is unable to come for a class, please call the office and let them know as soon as possible. We could not have our classes if our special volunteers did not sign up to help, and if you let us know in time we can call them to let them know not to drive all the way out here and prepare your horse for class.
DOES ALL STAR DO MAKE UP CLASSES FOR ABSENCES?
All Star does not guarantee make-up classes for missed classes, however, instructors will often have openings in their classes that can be utilized. Please talk to an instructor if you are interested!
WHO DO I CONTACT IF I HAVE A BILLING QUESTION?
Please call us and leave a message for Cindy Burch.
IF I HAVE QUESTIONS ABOUT THE RIDER’S PROGRESS OR GOALS, WHO DO I TALK TO?
Please talk to the instructor after class, or you can talk to the Program Director. Our goal is for each rider to ride as independently as possible.
HOW CAN A NEW RIDER START AT ALL STAR?
New riders will be sent a registration at the same time as current riders, but will not be scheduled in until the due date and after. Before that date, current riders will have priority. A new rider simply lets the office know that they would like a registration sent to them.
CAN I FEED THE HORSES?
Please do not pet the horses at the wall or feed them treats. Most of our horses are on special diets, and we don’t want them to get “nippy” and look for treats all the time.
HOW DO I KNOW IF CLASSES ARE CANCELLED FOR BAD WEATHER?
If All Star cancels classes for bad weather, the message in the office will be changed to let everyone know if they call in. Also, the staff will call and leave a message at the rider’s home or cell phone. Riders can also check the All Star Equestrian Facebook page for updates!
DOES ALL STAR ATTEND HORSE SHOWS?
Each year, All Star offers the Chisholm Challenge Horse Show in January, Special Olympics in April and May – both regional and state, and we have our own horse show in October. Chisholm Challenge is a more competitive show, Special Olympics is for cognitively challenged riders, and our own Inhouse Show is for everyone! If you are interested in competing, talk to your instructor and they will recommend which show would be best. Riders will need to choose only (2) shows per year – (1) Chisholm Challenge and the Inhouse Show or (2) Special Olympics and the Inhouse Show. Show information and signups will be posted on the helmet cabinet prior to shows.
DOES ALL STAR NEED MORE VOLUNTEERS?
Yes!!! The more volunteers we have, the more riders we will be able to ride. Please let your friends, families and neighbors know about us, and maybe they would like to help.
WHAT IF I HAVE ALLERGIES?
Please let the instructor know if you have allergies – bug bites, latex, asthma, etc. We play games where we can avoid latex and we frequently go outside and need to know about bug allergies. If you need an inhaler or have an epi-pen, let your instructor know!
THANKS AND CALL US IF YOU HAVE ANY MORE QUESTIONS!
THE ALL STAR STAFF